Privacy Policy

Last updated: June 2026

1. Who We Are

Did U Reboot? is a local IT support business based in Ladera Ranch, California, serving residential and commercial clients throughout South Orange County. We can be reached at:

• Phone/Text: (949) 345-0724
• Email: bernie@didureboot.com
• Location: Ladera Ranch, CA

2. Information We Collect

We only collect information you voluntarily provide to us, including:

• Your name, phone number, and email address when you fill out our contact form
• A description of your tech issue or service request
• Communications you send us via live chat (Tawk.to) or phone

We do not collect payment information directly — all payments are handled in person or through secure third-party processors.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your service inquiry or support request
• Schedule and coordinate IT support appointments
• Follow up on completed service calls
• Send you important updates about your service (not marketing)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

Our website uses the following third-party services which may collect limited data:

• Tawk.to — live chat service. Their privacy policy is available at tawk.to/privacy-policy
• Web3Forms — contact form processing. They receive your form submission data to deliver it to us.
• Google Fonts — used for typography. May log your IP address.

5. Cookies

Our website itself does not use cookies. However, third-party services embedded in our site (such as Tawk.to live chat) may set cookies on your browser. You can control cookies through your browser settings.

6. Data Security

We take reasonable precautions to protect your personal information. Our website is secured with SSL encryption (https://). Contact form data is transmitted securely through Web3Forms and delivered directly to our private email.

Please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your contact information only as long as necessary to provide our services or as required by law. You may request deletion of your information at any time by contacting us directly.

8. Your Rights (California Residents)

As a California resident, under the California Consumer Privacy Act (CCPA) you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at bernie@didureboot.com or (949) 345-0724.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone/Text: (949) 345-0724
• Email: bernie@didureboot.com
• Website: didureboot.com